CLIENT
LiveABLE
CASE STUDY // UNIVERSAL ACCESS
AVA Guided Accessibility Audits
How LiveABLE turned a specialist accessibility audit into a guided AI assessment journey
LiveABLE partnered with Cerebral Circuit to explore how AI could help make universal accessibility assessments more structured, scalable and easier to complete.
SECTOR
Universal access
CHANNEL
LAYER
Guided assessment
THE OPPORTUNITY
Universal accessibility assessments are important, but they are detailed, standards-led and difficult to complete without expert guidance.
The opportunity was to make LiveABLE's specialist assessment process easier to navigate, more consistent to complete, and more scalable to deliver.
THE SOLUTION
AVA was built as an AI-guided universal accessibility assessment agent.
The system asks structured questions, adapts the journey based on user responses, captures answers in a usable format, and supports the generation of a scored accessibility report.
AVA turns LiveABLE's expert methodology into a guided digital workflow—preserving the assessment structure while making it easier for venues to complete.
HOW AVA WORKS
01
Guide
AVA leads users step by step through the universal accessibility assessment.
02
Adapt
Question flow changes based on responses and skips irrelevant questions where needed.
03
Capture
Answers are recorded in a consistent, structured format that supports scoring.
04
Report
Captured inputs are turned into a scored accessibility report delivered as a custom PDF.
HOW IT WAS DELIVERED
1
Mapped the expert assessment process
LiveABLE's accessibility audit was translated into a structured assessment journey with sections, question logic, response capture and report outputs.
2
Built a guided WhatsApp experience
AVA was designed to guide users one step at a time, helping them complete the assessment through a familiar conversational interface.
3
Added adaptive flow and reporting logic
The assessment flow adapts based on user responses, skipping irrelevant questions where needed and turning captured answers into a scored PDF report.
IMPACT & RESULTS
AVA gives LiveABLE a more scalable way to deliver part of its accessibility assessment methodology. For hospitality venues, the assessment becomes easier to begin and complete because users are guided through the process in a logical sequence rather than left with a static checklist or dense technical guidance.
For LiveABLE, AVA creates a repeatable product layer around its expertise: standardising the assessment experience, structuring user responses, and generating practical outputs from completed assessments.
The project delivered a working WhatsApp-based assessment agent, structured question flow, adaptive branching logic, scoring and rating support, and custom PDF report generation. It showed that AI can operationalise specialist knowledge by guiding users through a complex expert process from start to report.
Guided
Step-by-step accessibility assessment journey
Adaptive
Question flow changes based on user responses
Report ready
Structured inputs support scored PDF reporting
THE TAKEAWAY
The real value of AI is not always in replacing expert work. AVA shows how AI can make expert knowledge easier to apply—turning a specialist accessibility assessment into a guided workflow that helps users navigate complexity with more structure and confidence.
cerebralcircuit.ai
CASE STUDY // UNIVERSAL ACCESS